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2017_AEGIS_Reinspection_Report

LEAD INSPECTOR’S REPORT The following report is based on findings from the student, school, host family and parents interview and questionnaires as well as results of a 6 hour meeting at Head Office to work through the Framework. Jacqueline Scotney Lead Inspector Bright World has a highly effective portal that securely records necessary information on all elements of its business. Records for Homestays are created so that if the necessary checks are not completed, the Guardian Care Managers are unable to place students with them. Safeguarding is clearly given the highest priority by Bright World. The company’s Director of Safeguarding and Operations has considerable experience in this field prior to working for the company and keeps up to date with current threats and requirements through attending regular courses and conferences. A robust system for ensuring that DBS checks are undertaken on all Homestays is in place, including children who are due to turn 16. All staff and Homestays are provided with suitable training in child protection for their role, and Homestays, staff and parents are provided with the necessary safeguarding information, including the missing child policy. Students are provided with suitable safeguarding information including what would happen if they were to go missing. All parties are clearly provided with contact details of whom they can turn to if they have any concerns in policies, handbooks and for students, on their membership cards. Students indicated to the Supporting Inspector that they are very happy with the service and amount of information provided by Bright World. Bright World have regular contact with students to ensure that they are happy with their Homestay arrangements. Systems to ensure that parents are kept fully informed about their child’s arrangements are very good. There is a specific secure portal that each parent can log into, providing parents with policy documents and handbooks, as well as specific information on their child. Parents can access events information, upload flight details, read parents’ evening reports, and see the student feedback and Homestay feedback forms following a visit. They can see a record of any correspondence about their child. The company ensures that parents are responded to within 24 hours and understand the importance of promptly communicating with parents. The emergency contact system is efficient and well organised, plus an effective rota for covering the emergency phone lines, with the company clearly aware of the times where this might be in greater need. This was tested out the evening prior to the meeting, and the call was answered promptly. Likewise, Bright World have efficient procedures in place to cope with emergency care and accommodation be it for individual cases or on a large scale.


2017_AEGIS_Reinspection_Report
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