A s s e r t i v en e s s
How to make your point, with confidence
When people are assertive they portray a strong, confident image and can
put their views across while still taking other people’s opinions into account.
Non-assertive, passive aggressive or aggressive behaviour can cause
misunderstandings, frustration and even a breakdown in relationships at work.
In this highly practical session participants discover how effective body
language, voice, and the words they say make a big difference to the results
they get. Importantly, they also learn how to build confidence that leads to
assertive behaviour more of the time.
LEARNING OBJECTIVES INCLUDE:
• Recognise the difference between assertive, aggressive and passive
• Identify the barriers to assertive behaviour and how they can be overcome
• Gain a deeper understanding of the impact non-verbal communication has
• Learn how to make assertive requests and say ‘no’, where appropriate
• Know how to express ideas and present information with authority and
1 What is assertiveness?
2 Basic assertion – stating your opinion
3 Verbal, vocal and visual assertiveness
4 Making assertive requests and following up
5 Refusing requests and saying ’no’
6 Disagreeing with others – the ‘Three As’ model
7 Assertively raising issues and giving feedback
8 Assertiveness in groups / meetings
9 Next steps / action plan