We specialise in the design and delivery of
customer service training programmes.
We’ve been doing it for more than ten years now,
working for a wide range of clients across the UK
and, indeed, internationally.
There’s a range of tried-and-tested programmes for
you to choose from. We can deliver them completely
‘off-the-peg’ or we can tailor them to your precise
requirements. Or we can work on a completely
bespoke basis. The choice is yours.
You can also choose from our team of more than 30
highly experienced trainers across the UK or more
than 100 internationally.
If you need a keynote conference presentation, an
away-day, a customer service team event, an Open
Space event, a training video – we do all those as
We offer related services too. One-to-one
coaching. Mystery shopping. Process mapping.
Consultancy. We can review your service standards,
write a customer service charter, review your
performance measures, write your customer
service job descriptions, devise a customer service
competency framework, give on-the-job support as
‘critical friend’, etc, etc, etc. Whatever you need, give
us a call on 01582 463464 – we’re here to help!
Call us on 01582 463464 3