R e la t e d p ro g ra m m e s
You may have a more specific requirement than can be covered by the
In that case, one of our related programmes might be more appropriate, eg:
• Building a better customer experience – This tailored, facilitated, enjoyable
and creative workshop will help you identify ways to build a better experience
for your customers.
• Call coaching skills in the customer service environment – Giving
feedback and facilitating improvements requires motivational and positive
input. Coaching is an art. This very practical one-day programme will help you
master the essential skills for effective call coaching.
• Call control with confidence – This practical programme shows how calls
can be controlled and dealt with swiftly, efficiently and to total customer
• Challenging customer conversations – From time to time, anyone dealing
with customers will have challenging situations to deal with. This workshop’s
focus is on real-life application.
• Communicating with the bereaved – This programme has been designed
for managers and members of staff who have contact with the bereaved as
part of their work.
• Contact centre management – for team leaders and supervisors –
Leading a team in a busy customer-focused organisation requires flexibility,
resourcefulness, responsiveness and initiative. Have you got what it takes?
• Customer service team identity day – This unique programme is
guaranteed to re-focus, re-juvenate re-motivate any customer service team.
• Dramatic customer service! – A highly practical, creative, and entertaining
role-play based session facilitated by one of our lead customer service trainers
jointly with one of our team of business actors.
8 Find out more at www.ih-customerservicetraining.co.uk