• Emotionally intelligent customer service – Having the dexterity to
accommodate the different expectations, preferences, styles, needs and
behaviours of the full range of customer types requires emotional intelligence.
Have you got it?
• Helping people buy – A tailored one-day workshop to help customer service
staff increase sales – without trying to be sales people!
• Reception perfection! – One of our most popular programmes, specifically
for receptionists (and those who provide reception cover).
• Resilience in customer service – This one-day programme is designed for
front-line staff who need to develop their resilience.
• Understanding your customers – Just how well do you know your
customers? They’re all different. This programme helps you take account of
those differences in delivering great customer service.
Most of these programmes have been designed, and are delivered, by one of our
lead consultants: profiles available on request. Typical delivery rate: £1,295 per day
(plus trainer travel and accommodation expenses / VAT) for a group of up to 12.
For a completely bespoke
requirement, give us a call on
01582 463464 to talk us through
what you’re looking for and we’ll
happily draft a proposal for you.
Call us on 01582 463464 9