Project no. 323
A. Karmann, E. Andreakou, S. Vestergaard, S. Bach, S. Ringive
DTU Management Engineering, Technical University of Denmark
Service Shaper is a design solution that enables the Municipality of Copenhagen procure or
implement more services, contributing to pulling the market towards a green transition and
circular economy. It is a design framework that helps public procurers assess the potential of
a service and eventually end up with a business plan for implementing it in the procurement
process. The overall aim of this project has been to improve sustainability in public
procurement and eventually meet the #12 SDG “sustainable consumption and production”.
The study and design solution has been conducted from the student-consulting group
Heptaclus for the course 42090: Holistic Design of Engineering Systems, of the Technical
University of Denmark. The group worked with an engineering systems design approach,
where different levels of the engineering system has been analysed in order to understand
how the elements of each level interact and how are they interconnected and influenced as
part of a larger system.
The team’s design process included gathering research and empirical data, followed by an
analysis of the system. The analysis draws upon tools from the first part of Frame Creation;
Archaeology, Paradox, Context and Field, which are focusing past actions of the system,
oppositional forces, needs and current processes, that performs within the system.
Additionally, the team found it crucial to withhold continuous interaction with the client, Team
Green Public Procurement. A variety of interviews and co-creation sessions were done with
different stakeholders depending on which step of the analysis and the development
process the project was. Throughout the process, the client was involved in order to give
insights and feedback as well as co-design the final solution.
To explore the solution space and identify impact of different interventions, three concepts
were created, targeting different end-users and focusing on different phases of the
procurement process. Based on feasibility analysis, the final solution chosen and further
developed was the Service Shaper. The Service Shaper is a process tool that will assist the
public procurers in generating and implementing more services in public procurement. The
tool is an easy to follow process that guides the procurers through five important phases and
helps them shape and qualify a service.